Question 1

How do I set up my shop and request missed-call text-back?

Accepted Answer

Sign up with your email and complete your account details. Save your primary shop phone in your private workspace. You can request text-back setup there, but requesting setup does not activate messaging. Text-back stays off until messaging-provider details are supplied and approved and shop setup is complete.

Question 2

How long is the trial, and what does it cost?

Accepted Answer

Setup is free. The trial lasts 14 days; after that, the price is $249 USD per month. For questions about cancellation, refunds, renewal notices, or trial eligibility, use the contact form below.

Question 3

How do I start billing, and why might checkout be unavailable?

Accepted Answer

The company connects approved payment credentials from its Business widget using “Setup payments”. The trial and checkout flow become available when billing is ready. For other billing-policy questions, use the contact form below.

Question 4

How do I follow up on captured leads?

Accepted Answer

A completed intake appears in the shop’s private inbox when the service is configured and available for that shop. Shops use their own follow-up workflow and can record follow-up as New, Contacted, Follow-up needed, or Complete, plus an outcome of Unknown, Booked, or Not booked. These are shop-recorded outcomes; they do not schedule or dispatch a job. Use the HVAC missed-call ROI calculator to explore your own assumptions. Results are estimates based on visitor inputs; they are not guaranteed outcomes and are not measured customer results.

Shop support FAQ

Contact support